Refund policy

Zeleva Health Return & Refund Policy – BPC-157

This website and all related services are operated by ORION COMMERCE GROUP LLC., a corporation incorporated in USA, doing business as Zeleva Health (“we,” “our,” or “us”).

At Zeleva Health, we are committed to providing you with high-quality BPC-157 peptides and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 90-day quality guarantee to ensure your satisfaction. If you are not satisfied with your purchase for any reason, please contact us at info@zelevahealth.com.

Cancellation Policy

Please note that changes or cancellations to orders are not permitted once submitted, as we immediately process orders and send them to our fulfillment centers for rapid dispatch.

Returns and Refunds

We offer a comprehensive 90-day quality guarantee for customers who experience product quality issues with our BPC-157 peptides. This policy ensures that our research-grade BPC-157 meets the highest standards.

If you experience any quality concerns with our BPC-157 products within the first 90 days, we will gladly provide a refund or replacement.

  • For unused items being returned, a $5 return shipping fee applies.

  • Some international locations may not accept returns, which may limit our ability to provide full refunds.

  • We do not issue refunds for shipping delays, as these are beyond our control.

Each customer is eligible for one refund under this 90-day guarantee per order to prevent policy misuse.

To initiate a refund, please email info@zelevahealth.com and provide:

  • Your order number

  • Detailed reason for the refund request

All refunds are processed in U.S. Dollars (USD), matching the original purchase currency. Customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Safety and Usage

We take product safety seriously and encourage our customers to use our BPC-157 peptides safely and responsibly.

Please follow all proper storage, handling, and safety protocols provided with your BPC-157 product and available resources on our website.

Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. They are not intended to diagnose, treat, cure, or prevent any disease.

Failure to follow proper protocols may result in product degradation or safety concerns, for which we cannot be held responsible. Any resulting refunds or replacements will be at our discretion.

We will assist you with any concerns or questions related to proper BPC-157 applications.

Damaged Items

We take great care in packaging our BPC-157 products to prevent damage during shipping.

An item is considered damaged if:

  • It has a manufacturing defect, or

  • The BPC-157 vial is physically broken or compromised

Please note: Minor packaging damage (e.g., dented boxes) where the product remains intact is not considered damage.

If your BPC-157 order arrives damaged, please notify us within 48 hours of delivery.

To report a damaged item, email info@zelevahealth.com and include:

  • Clear photos of the damage

We will determine if you are eligible for a replacement at no cost to you.

We do not refund, replace, or accept returns for items damaged through improper storage, handling, or misuse.

Shipping and Delivery

While we strive to deliver your BPC-157 order promptly, we cannot be held responsible for delays outside our control, including:

  • Carriers

  • Customs

  • Weather

  • Other transit-related factors

If you experience delivery issues, please contact the carrier directly.

We are not responsible for lost, stolen, or delayed packages once they leave our facility.

Compliance and Fraud Prevention

To maintain compliance and protect against fraudulent activity:

  • We verify all billing and shipping addresses

  • We monitor all transactions for suspicious activity

  • We may request additional verification from customers if needed

Policy Updates

We reserve the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing.

Contact Information

For all return, refund, or BPC-157 product inquiries, please contact us:

Email: info@zelevahealth.com