Shipping policy
Last Updated: November 20th, 2025
This website and all related services are operated by ORION COMMERCE GROUP LLC., a corporation incorporated in USA, doing business as Zeleva Health (“we,” “our,” or “us”).
At Zeleva Health, we’re committed to delivering your wellness essentials quickly, securely, and with care — so you can start feeling your best as soon as possible.
This Shipping Policy explains how we process, ship, and handle your orders. Please review it carefully before placing an order.
1. Order Processing
Orders are processed within 1–2 business days after payment is received.
Processing time does not include weekends or public holidays.
Once your order ships, you’ll receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Times
Standard Shipping: Estimated 10–20 business days depending on destination and customs clearance.
Delivery times are estimates only and may vary due to postal delays, customs inspection, or events outside our control.
Zeleva Health is not responsible for carrier or customs delays.
3. Shipping Costs
Shipping costs are calculated based on your location, order weight, and shipping method.
The exact shipping cost will appear at checkout before completing your purchase.
4. International Shipping
We proudly ship worldwide.
Delivery times and rates vary by destination country.
Customs fees, import duties, or local taxes may apply and are the responsibility of the recipient.
International customers must ensure that our products are legal to import in their country. Zeleva Health is not liable for orders delayed, refused, or seized by customs.
5. Tracking Your Order
You’ll receive a tracking number via email once your order has shipped.
You can track your shipment through our website or the carrier’s online portal.
6. Shipping Address
Please ensure your shipping address is accurate and complete before checkout.
We are not responsible for undeliverable orders due to incorrect addresses.
If you need to update your address, contact us immediately at info@zelevahealth.com.
Changes cannot be made once your order has shipped.
7. Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us at info@zelevahealth.com within 7 days of your expected delivery date.
We will investigate with the carrier and offer a replacement or refund where appropriate.
8. Shipping Restrictions
Some products may have shipping limitations due to legal regulations, weight, or size.
We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions.
Any applicable restrictions will be noted on the product page.
9. Returns
For information on returns, exchanges, and refunds, please refer to our Refund & Return Policy (linked in our website footer).
10. Contact Us
For any questions about shipping or your order, contact our support team at:
📧 info@zelevahealth.com